Support

If your question isn’t answered here, email [email protected]. For a problem in the app, include your phone model and what you were doing when it happened.

Frequently asked questions

When does the app come out?

Sermovo is in development and there’s no fixed date yet. It’s coming to the App Store and Google Play. Join the early access list to hear first when it’s ready to try.

Which phones will it run on?

It’s being built for iPhone (iOS 16.4 or later) and Android phones (Android 7.0 or later).

Is the app in Turkish or English?

The interface and the mistake explanations are in Turkish; the conversations are in English. That’s the point: it’s made for Turkish speakers.

What level is it for?

People who read and understand English but get stuck speaking, roughly A2 to C1. You start with a short spoken level test, and conversations adjust to your level.

Does it cost money?

It will work on a subscription. Plans and prices will be on the store page and the in-app paywall when the app launches.

Are my voice recordings kept?

No. Your voice is processed during the conversation and not stored; only a written transcript and your corrections remain. Your voice reaches AI services only after you agree on the in-app consent screen. See the privacy policy for details.

What if the coach gets a correction wrong?

Every correction card lets you mark it as wrong, and you can report a coach reply you find inappropriate from inside the app. Reports are reviewed to fix the error catalogue.

How do I cancel my subscription?

Subscriptions run through the app stores, so you cancel there:

  • iPhone: Settings › your name › Subscriptions › Sermovo › Cancel Subscription
  • Android: Play Store › your profile picture › Payments & subscriptions › Subscriptions › Sermovo › Cancel

Deleting your account does not cancel your subscription.

How do I delete my account?

In the app, go to Settings › Delete account. If you can’t get into the app, follow the steps on the account deletion page.

Contact

Questions about the app and bug reports
[email protected]
Personal data, privacy requests and account deletion
[email protected]
Partnerships, press and everything else
[email protected]